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Frequently Asked Questions / Artist Terms of Sale
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CERTIFICATE OF AUTHENTICITY
Original artworks are signed, titled and dated, and issued with a signed Certificate of Authenticity (CoA). ARTWORK IMAGERY & WATERMARKED DIGITAL IMAGES Artwork shown on this site has been scanned at full, high resolution. All imagery shown is an accurate presentation and an intended, realistic colour match. All images are subject to copyright and must not be copied or used without the artist's prior permission. The grey watermarked signature @NatashaGiles incorporated in all artwork shown is for digital purposes only and does not feature in the originals. ORDERS & PAYMENT Payment is via Paypal only and priced in pound sterling (GBP/£). Please use the individual links to buy from the artist direct or explore prints sold through external galleries through the links given. Terms & Conditions apply to sales from this website only (natashagiles.com) ie. from the artist direct. Listed price includes artwork price, additional paypal processing fee and UK delivery at £10. International orders: please email for total amount inc. P&P first. A new individual paypal link will be provided for you. DESPATCH & DELIVERY Original artworks – please allow up to 2-3 weeks for despatch (COVID-19 restrictions allowing). You will be informed upon despatch via email and given a tracking number. UK orders Artworks are sent within the UK via Royal Mail Next Day Special Delivery with a tracking number. A signature will be required on delivery and the risk of the goods shall pass to the buyer/customer upon delivery. UK delivery cost £10 standard charge including packaging. International orders International orders will vary and may incur additional cost and delivery time – please enquire prior to order. Delivery turnaround and times are outside the artist’s control once despatched. A tracking number will be necessary and a signature required on delivery whichever service is used. Any import duties and taxes must be covered by the buyer. These costs will be confirmed prior to payment. VAT Not applicable. UNFRAMED ARTWORKS All originals are provided unframed and in secure, protective packaging. Should you require framing please see section below, 'FRAMES & FRAMING'. COMMISSIONS Natasha accepts commissions and is happy to discuss requirements, private or professional. To make the initial connection a quick informal chat will be necessary (via phone, Skype or Zoom at a mutually convenient time). On agreeing the commission and schedule we require 50% deposit up front (via BACS or through Paypal.me) and the balance on despatch of the original(s). Please email studio@natashagiles.com COLLABORATIONS Whether with designers, interior designers, other artists, events, or groups, the artist is open to discussing collaborations, particularly on a wellbeing, holistic, psychological or spiritual theme. Do get in touch: studio@natashagiles.com GALLERIES & SHOWS We are happy to discuss potential gallery or show inclusion, whether online or the 'with-walls' variety. Please email and see if we make a good fit: studio@natashagiles.com CANCELLATIONS We do not accept cancellations of orders so please raise any queries at studio@natashagiles.com before placing your order. We will do our best to help. RETURNS We aim for you to receive your artwork in pristine, well-protected packaging, should the artwork arrive damaged in any way, please take digital photos immediately and email us at studio@natashagiles.com. If you wish to make a return, this must be within 30 days of order receipts – please enquire for the appropriate Returns Postal Address to ensure we receive it. Returns must include original packaging, the signed certification (CoA), and the artwork itself undamaged and unmodified (i.e. trimmed or marked in any way). Returns are at the cost of the buyer. Refunds will be made after receipt of the above and to the original payee via Paypal. MEDIUM & DISPLAYING THE ARTWORK Original artworks are produced in liquid watercolour and ink (non acrylic). Not all the brands used are lightfast or permanent, therefore works already on sale and seen are not guaranteed. You are welcome to commission originals in lightfast inks or watercolours if you prefer. For this reason we advise you frame and hang the originals away from direct sunlight and where the work may be affected by humidity or temperature changes. Do not hand above a radiator or fire, or in a bathroom for example. This will protect the pieces in their original condition and keep the paper from warping. In order for you to enjoy living with a piece for many years, we would always recommend this with original artwork, whatever the medium, and whoever the artist! FRAMES & FRAMING If required (and at an additional cost to the artwork to include the framing time itself), frames will be chosen to suit the artwork by the artist. The artist will not frame works to suit provided or sourced frames at the buyer’s request but can happily advise on this. In preference we would choose perspex rather than glass for delivery reasons, which should only be polished with a soft cloth to avoid scratching. Generally, frames are the option of the buyer on receipt of artwork but we do highlight how important a suitable frame is in showing a work to its maximum visual impact. MARGINS, BORDERS, DIMENSIONS Many artworks do not have borders and therefore can be mounted and/or framed easily with plenty of room for mounts. Those pieces produced with a margin in mind have ‘edges’. The sizes given will be the finished defined artwork area as intended by the artist for maximum visual impact, these pieces will be despatched with mounts ready for framing. If you have queries on this or any dimensions please email studio@natashagiles.com PAPER SURFACES Paper surfaces vary and are all Acid Free FSC or handmade cotton rag. The standard is 300gsm/140lbs white watercolour paper. These are primarily textured (cold pressed) or smooth (hot pressed). Where handmade papers are used (such as Khadi rag) this will be explained clearly and evident in the photographs shown (these are off-white in colour, with rough, natural edges and a smooth or textured surface). GICLEE PRINTS Prints where applicable for sale on this website will be on archival quality white paper to enhances the colours and textures of the artwork. Giclee is a high quality inkjet print with lightfast inks so your artwork can last up to 80 years without fading. *** Hopefully this exhaustive list (!) answers your questions, if it doesn’t and you have an alternative query, please email studio@natashagiles.com |
GALLERY IMAGES ARE COPYRIGHT AND WATERMARKED FOR ONLINE USE
